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Author Topic: Workaround for broken product downloads on 2000 AD web store  (Read 641 times)

2000ADWebDroid

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Hi - it's come to our attention that, following a major update to the 2000 AD web shop yesterday (switching the payments processor for most subscription payments to Stripe, which should be less problematic than Sage Pay), we seem to have broken the functionality to fbe able to download your purchase digital products on that site.

But fear not, there is a workaround whilst we look into fixing this (hopefully today), or you can simply switch to this method from now on - simply head over to the Rebellion Account portal and login with your usual email address/password that you use for the 2000 AD web store, you should be able to access all your 2000 AD downloads here: https://account.rebellion.co.uk/download

This alternative means of downloading your purchases also lists anything that you may have purchased via our 2000 AD mobile apps, including subscription issues, which you can download as DRM-free PDF and/or CBZ files.

I'll post here when we've fixed the downloads issue on the 2000 AD web store

2000ADWebDroid

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #1 on: 20 July, 2016, 04:59:54 pm »
Product Downloads are now working again from the https://shop.2000adonline.com site, though it's always still an option to download your purchases from https://account.rebellion.co.uk/download and the latter also includes any purchases made through our 2000 AD mobile apps, unlike on the https://shop.2000adonline.com wesbite

Goaty

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #2 on: 03 August, 2016, 12:03:18 pm »
Hey!

Try to buy today's digital Prog, but got;

Sorry, this product is currently not available for purchase in your country.

500

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #3 on: 03 August, 2016, 12:13:45 pm »
Hey!

Try to buy today's digital Prog, but got;

Sorry, this product is currently not available for purchase in your country.

Well that's not good! - What platform are you trying to buy it on? and are you in the UK?

Goaty

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #4 on: 03 August, 2016, 12:26:57 pm »
On my Windows laptop and in Croydon, London!

500

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #5 on: 03 August, 2016, 01:02:36 pm »
My apologies for that, it should now be available

Goaty

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #6 on: 03 August, 2016, 03:35:53 pm »
Now problems with BILLING ADDRESS as it kept ask for Company name.

500

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #7 on: 03 August, 2016, 03:49:26 pm »
Company name, well that shouldn't be a mandatory field. Have you managed to purchase the issue?

Goaty

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #8 on: 03 August, 2016, 03:55:10 pm »
no cos of that address issue.

500

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #9 on: 03 August, 2016, 04:21:25 pm »
OK, while I look into it you can always purchase it @ http://shop.2000adonline.com (just sign in using the credentials from http://account.rebellion.co.uk) and it will automatically be available to download from http://shop.2000adonline.com & http://account.rebellion.co.uk & the apps

Goaty

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #10 on: 03 August, 2016, 05:56:30 pm »
thanks for link, it old site which I always buy digital copies, as this morning I was click on same link and it straight to new page!

I, Cosh

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #11 on: 03 August, 2016, 06:53:09 pm »
Hi guys. I realise you've probably all gone home for the night but there's something very wrong with the process of downloading this week's Prog. I've tried it from the shop, the portal and the app. On my laptop and my iPad. Wired and wireless. In each case the download appears to start then hangs. My latest attempt is at 0.5/34.1mb  - 2hrs left.
You should not drink and bake.

sheridan

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #12 on: 30 August, 2016, 05:57:11 pm »
On my Windows laptop and in Croydon, London!
I think Croydon counts as the UK...

Tjm86

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #13 on: 30 August, 2016, 07:04:56 pm »
Not after it was stolen, remember.

sheridan

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Re: Workaround for broken product downloads on 2000 AD web store
« Reply #14 on: 30 August, 2016, 11:09:38 pm »
Not after it was stolen, remember.
Have you looked on the moon?